Q: i keep getting errors after saving my files and closing MS word on vista then when doing some searching i found this in the problems log Problem signature Problem Event Name:APPCRASH Application Name:WINWORD.EXE Application Version:12.0.6308.5000 Application Timestamp:47e547c5 Fault Module Name:hpz3r5ha.dll Fault Module Version:61.71.246.0 Fault Module Timestamp:460a27bd Exception Code:c0000005 Exception Offset:000467e8 OS Version:6.0.6001.2.1.0.768.3 Locale ID:4105 Extra information about the problem LCID:1033 Brand:Office12Crash skulcid:1033 Bucket ID:746844202 does anyone know how to stop this or fix it Vaughn can't reinstall the program, it was installed when i bought the laptop from best buy. its a full version, not trail i bought it with everything installed i have had this laptop for more than 30 days
A: The fault module name suggests a problem with your Hewlett Packard printer driver. Do the error messages persist if you select a different default printer in Windows? If no, then usually deleting and reinstalling the printer driver for your normal printer in Windows will fix the problem. While you're at it, you might check the HP website to see if there is an updated Vista-compatible printer driver available for your particular printer model. -- garfield-n-odie Microsoft MVP 2005-2008 http://mvp.support.microsoft.com