Q: I posted this yesterday, but none of the answers helped me, so here goes again: I am suddenly having issues opening Word documents. Word opens fine, but if I ty to open an existing file, either off of a jump drive or off the desktop, I get the following error message: The File (Whatever) is not available. So I click OK, and it's just a blank page; Word has not completely opened. When I X out of Word, this comes up: The file Normal already exists. Do you want to replace the existing file? No matter what I click (yes, no), the Save As tab opens up, with file name: Normal and Save as Type: Document Template. Nothing happens no matter what I click. How do I fix this so I can open my existing Word documents? Thanks! PS: I do not have an address bar when I open My Computer and I do not use Norton Antivirus.
A: I recall a problem like this at a previous company I worked with. If I remember correctly it was an issue with the Normal.dot file (The Standard Template File for Word Documents). I suggest you simply delete this file - use your search function and look for the location of Microsoft's .dot files :) Deleting this template file will allow Word to recreate a new one and hopefully resolve the error you are currently experiencing.