Q: i ran a virus search and it found a trojan horse virus and it says error has occurred during the process every time i try 2 delete or move 2 chest im using avast the virus says (C:\Windows\Downloaded Installations\(A7B2ECF9-63D6-43B0-BDA9-25B39E7621EA)\FLAMEREADERFREE.msi\DATA1.CAB\mruntime3.dll. infection Win32:Spyware-gen(trj). result error durning moving to chest (C:\Windows\Downloaded Installations\(A7B2ECF9-63D6-43B0-BDA9-25B39E7621EA)\FlameReaderFree.msi\Data1.cab\mruntime3.dll
A: Everything I listed here is 100 percent free of charge. Sounds like your Infected bad. Follow my directions exactly: 1) First un-install your current Anti-virus Program now this may seem scary at first but it is vital. 2) Go to http://www.avast.com and download the home version 3) Update avast! and then run a boot time scan to detect any nastys that may have been hiding in memory. ===NOTE=== avast! I think is one of the best Anti-virus program there is. Other people may recommend AVG, but AVG has bad detection rates and a bad User Interface. If you have any question about Anti-virus programs or about anything feel free to e-mail me. 4) Go to http://www.ccleaner.com and download and run the tool 5) Next go to http://www.superantispyware.com/ and download SuperAntiSpyware, update it and run a scan. ===NOTE=== There are other anti-spyware applications out there like Spyware Doctor and Windows Defender, But Spy-ware Doctor has had a seedy past and Windows Defender has bad detection rates. 6) Now this my seem like it gets a bit redundant but it is vital to make sure your computer is clean. 7)Next run an online scan by going to http://www.google.com and then type in ***Bitdefender Online Scan*** minus the stars of course. 8) Next run an online scan by going to http://www.google.com and then type in ***Kaspersky Online Scan*** minus the stars of course. 9) Now if you followed my instruction you should have a 100 percent clean computer 10) To prevent further infections make sure that you are using Mozilla Firefox ( http://www.mozilla.com/en-US/firefox/as )as your default web browser along side Mcafee Site Advisor for Firefox ( http://www.siteadvisor.com/download/ff.html ) Now I love getting e-mails so if you have a Question feel free to e-mail them to me! Sometimes it may be a day or two before I have time to answers them though.